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Jacob Harrison

Product · Systems · People

Jacob R. Harrison

Product-minded Systems Architect & Information Systems Student

jacobrichmondharrison@gmail.com linkedin.com/in/jacob-harrison123 github.com/jh022912 Provo, Utah

Systems architect and product-minded operator with experience translating user and business needs into technical workflows, implementations, and measurable process improvements.

I combine customer empathy, data analysis, AI automation, and cross-functional execution—and I’m pursuing opportunities in product management, technical consulting, and sales engineering.

8AI workflows built
800%referral growth
500+participants served
$250K+revenue preserved
01

Core capabilities

Product & operations

Product implementation, stakeholder discovery, workflow design, customer onboarding, playbook development, cross-functional execution

AI & automation

Claude custom skills, MCP integrations, AI workflow automation, process architecture, Cursor

Data & platforms

HubSpot, Metabase, SQL, Tableau, Excel, CRM design, analytics and reporting

Technical

Python, JavaScript, SQL, systems design, enterprise application development

Languages

Fluent Spanish · Professionally proficient Portuguese

How I work

Customer empathy, systems thinking, clear communication, curiosity, ownership

02

Professional experience

Junior Systems Architect

HXP (Humanitarian Experience) · Salt Lake City, Utah

  • Design and build internal systems and workflow automations, translating operational pain points and stakeholder needs into faster, more scalable processes.
  • Support HXP’s app, website, and internal technology ecosystem while partnering with nontechnical teams to identify gaps, prioritize improvements, and implement practical solutions.

Product Onboarding Specialist

LeaderFactor · Lehi, Utah

  • Led implementation and onboarding for enterprise and mid-market clients across platform configuration, technical walkthroughs, data operations, billing coordination, and rollout strategy.
  • Built eight AI-powered workflows using Claude, HubSpot, Metabase, and MCP integrations to streamline support, reporting, pipeline reviews, client health, and post-call administration.
  • Synthesized client datasets into organizational surveys and analytics reaching 500+ participants, translating results into actionable insights for executive stakeholders.
  • Authored three onboarding and execution playbooks that became standard internal documentation.

Account Manager

Brooks Pest Solutions · Orem, Utah

  • Preserved $250K+ in revenue by retaining 81% of cancel-attempt calls, using customer feedback and service-recovery conversations to understand and address churn drivers.

Door-to-Door Sales Representative

Kansas City Pest Control · Kansas City, Missouri

  • Built a Meta lead-generation campaign and custom CRM end to end; generated hundreds of leads, tracked the funnel, and personally closed 10% for $25K in revenue.

Global Advertising Analyst

Missionary Department, The Church of Jesus Christ of Latter-day Saints · Provo, Utah

  • Drove 800% growth in referrals by launching and optimizing localized Meta advertising across four to five countries.
  • Analyzed Tableau performance data across 25+ campaigns to guide creative and audience improvements.
03

Education

Brigham Young University

Marriott School of Business · B.S. Information Systems

GPA: 3.7

Recognition: BYU President’s Leadership Council Scholarship · Fast Start Scholarship

Coursework: Product Management · Project Management & Systems Design · Enterprise Application Development · Exploratory Data Analysis · Machine Learning · Database Systems

04

Leadership & service

HXP Trip Leader

Led four humanitarian service trips across the Dominican Republic and Brazil, guiding groups of 19 youth through service, cultural experiences, and leadership development.

Volunteer Representative

Spent two years serving in Uruguay, leading small and large volunteer groups while building fluency in Spanish and experience in coaching, training, and logistics.

The short version

I’m at my best where people, technology, and useful work meet.

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